Privacy Policy

At Nanoly Travel Immunization Clinic ("we," "our," or "the Clinic"), your privacy is of the utmost importance to us. We are committed to protecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect Automatically

When you visit our website, certain technical information is automatically collected to help us analyze and improve your experience. This may include:

• IP address and approximate geographic location
• Browser type, operating system, and device details
• Date and time of your visit
• Pages visited and time spent on the site
• Referring to websites or search terms

We use the following third-party services to collect this data:

• Google Analytics – provides insights into website traffic and user behaviour
• Hotjar – helps us understand visitor interaction through anonymized heatmaps and session recordings
• Ahrefs – monitors website SEO performance, backlinks, and keyword visibility

These services collect anonymized or aggregated data, which does not personally identify individual visitors.

To learn more about their privacy practices:

• Google: https://policies.google.com/privacy
• Hotjar: https://www.hotjar.com/legal/policies/privacy/
• Ahrefs: https://ahrefs.com/privacy-policy
• To opt out of Hotjar tracking: https://www.hotjar.com/policies/do-not-track/

2. Information You Provide Voluntarily

You may choose to share personal information with us when you:

• Submit an inquiry or contact form
• Subscribe to our newsletter (via Constant Contact)
• Book an appointment through our secure scheduling platform (OceanMD)
• Call or email us directly

Information you may provide includes:

• Name
• Email address and/or phone number
• Appointment details or travel-related health needs
• Any additional information you provide voluntarily

We collect and use this information only with your consent and solely to provide services or respond to your inquiries.

3. How We Use Your Information

We may use your information to:

• Book and manage appointments via OceanMD
• Respond to your questions or requests
• Send newsletters or health updates (via Constant Contact, only with your consent)
• Analyze and improve our website and services (via Google Analytics, Hotjar, and Ahrefs)
• Comply with legal or regulatory obligations

We do not sell or rent your personal information.

4. Use of Third-Party Services

We work with trusted service providers to support the secure delivery of our services:

• OceanMD – appointment booking and intake management
• Google Analytics – web analytics and performance tracking
• Hotjar – user experience analytics
• Ahrefs – SEO and keyword performance analysis
• Constant Contact – email marketing and communications

Each of these providers is required to protect your data and may use it only to fulfill their contractual obligations with us.

5. Data Security and Retention

We take appropriate physical, administrative, and technical measures to safeguard your personal information against unauthorized access, loss, or misuse. Information submitted via our website and OceanMD forms is encrypted in transit using HTTPS.

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Note: Emails sent directly are not encrypted. Please avoid sending sensitive health information via email.

6. Your Rights and Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You have the right to:

• Access your personal information
• Request corrections to inaccurate or outdated data
• Withdraw your consent at any time, subject to legal or contractual restrictions

To exercise these rights, contact us using the information below.

7. Updates to This Policy

We reserve the right to revise this Privacy Policy to reflect changes to our practices or to comply with applicable laws and regulations. Updates will be posted on this page at least 30 days before taking effect. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Nanoly Travel Immunization Clinic

381 Clarke Road

London, Ontario

N5W 5G5

Phone: (519) 455-5060

Email: nanolytravelclinic@gmail.com